Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. You can contact the seller over email even if they’re not responding to you on Etsy. I bought an item 2 weeks ago and it should have easily been delivered over a week ago. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. Your payment has cleared. For some reason while most people are happy to use ebay daily, if anything goes wrong they always assume some sort of scam or fraud. ... Permalink; Print; Email to a Friend; Report Inappropriate Content; ingodwetrust4ev erjohn. I had a buyer put in for an item not received - they didn't contact me first. It is not processing. Hi, I made purchase on ebay 29 August. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. on 15-09-11. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. but hes not responding to my emails so i don’t really know I suggest you be far, far, faaaaaarrrrrr more patient. They claimed to have used first class and that it would've been with me the following day. The seller responded once but did not provide enough detail to establish item state. Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! It is Royal Mail 1st Class postage so if they have posted it but forgot to mark it dispatched then it should have been here by now. Select More actions beside your item and then I didn't receive it. He doesn't have it and you have his money. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. by REBboutique. You can file an Item Not Received case if they do not. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. ... and as I said this item was the only one of its kind on Etsy. Have not received item I ordered, seller not responding well Jump to solution. Maybe something dire has happened to the seller, unforseen things do happen to people which causes sudden problems. My user ID: oasisjo I am posting this as a warining or last option to Ebay India. I payed using Paypal Click Purchases and reviews. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. To find the seller’s email address: On Etsy.com, click the Your Account icon. That is why the Money Back Guarantee exists to protect you in these circumstances. Scroll to the bottom of the receipt and click the seller… Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. item not received and ebay not responding Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. The estimated delivery time is 4 days and the handling time 3 days. Thanks, ---------------------------------------------------------------------------------------------------. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. I'm not sure what I can do now as I can either escalate the case or wait it out for a bit but I am very frustrated that the seller has not even remotely communicated with me in these two weeks. Forget keeping up with the Joneses. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. Have not received item I ordered, seller not responding well Jump to solution. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. I never received that one either. They claimed to have used first class and that it would've been with me the following day. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Set buyer requirements. eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. Scroll to the bottom of the receipt and click the seller… To find the seller’s email address: On Etsy.com, click the Your Account icon. Correct. I ordered it on Friday, it says the seller still needs to ship item. The “cash on collection” option is well hidden but it’s possible to add it. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. I purchased total 11 items for Rs.1639/-. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. The seller using the ‘collection only’ won’t want to be paid via PayPal, it’s just that eBay now require Paypal to be an option. I have messaged the seller yesterday to ask when i am going to recieve my coat but they have not replied. Your seller needs to ship now. Hi, okay I will do that. Also, please keep in mind that we match items based on the UPC/ISBN and use eBay catalog photos. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's now a week later and still nothing, so yesterday I opened a case as the seller has stopped responding to messages and now isn't responding to the case, I've checked their feedback and it seems that other buyers are in the same boat as me. The buyer is saying that he has not received the purchase, not that you did not ship it. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I sent ebay message to seller to enquire about the item. Are you a seller looking to respond to an item not received case? You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. by ... Have not received item I ordered, seller not responding well Jump to solution. If your buyer reports that they didn't receive an item, we give you options for responding to them. As jellybird said in another thread, why would you believe a seller would send a replacement when they didn't send the original item? This is a totally different situation from an uncleared eCheck. He wants either the purchase or the money. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I've read not to open a case with both eBay and PayPal simultaneously.. Ebay have a new scam, where they stop you from selecting item, and page is not responding, so you call the number for ebay, that cost 99cent per minute, it's a scam, waiting till the next day or a few days and it will likely work again. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). In your My eBay Account area, under Seller Account→Buyer Requirements, there’s an area where you can specify who can bid on or buy your items. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. The item you receive may not exactly match the photo, but will contain the same content. In this scenario, the item is not considered sold until the buyer completes the PayPal payment. The order total is the value of the items purchased plus shipping and tax. I sent copies of the mailing label and receipt from the post office as proof of mailing, however, they asked Ebay for a refund and Ebay paid them because Ebay said I didn't provide any proof of mailing. I have placed an order on 25th of August 2011 and I have not received it yet. Some sellers may also be able to send you out a replacement item, if they have one. I have tried contacting the seller and he is not responding to me at all. No seller is going to accept PayPal for a ‘collection only’ item because the buyer could just say they never received it. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. So, I asked him again to provide detailed information on the item i.e. eBay Seller not responding to questions about an item Options. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I purchased an item on the 16th and it was supposed to arrive yesterday. The seller Mr. Ankur Rana 9829580204 is not responding on phone. When I will get them? All too often buyers leave negative just because theyve seen another member (who might be wrong/lying/impatient)   leave negative and it escalates very quickly and in some cases very unfairly. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. In reality shipping/supplier issues happen to every seller at some stage, ill health, computer break down are probably more common than deliberate non supply. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. Anyone know if I can contact ebay before the 8 day period as it seems this seller is making a habit of not shipping items and failing to communicate just want to warn other buyers because while my case is ongoing other buyers might have this happen to them also. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. Learn more about eBay Money Back Guarantee. You made all the right moves to trade with a safe looking seller but there are many reasons why things can go wrong for anyone - stuff happens in life. by REBboutique. Click Purchases and reviews. It's the perfect scam After this, eBay will step in. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). I tried filing an item not received claim, however it seems like I have to wait till the last estimated delivery date which is June 3ed. I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. Click View receipt next to the order you’re interested in. Dont worry about other buyers they will be able to use the money back guarantee as long as theyve paid by paypal. Item not recieved.....seller not responding at all. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. Click View receipt next to the order you’re interested in. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. I contacted the seller and they sent another one in July. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. The package was coming from China so the seller said it will take 50 - 60 business days They asked me not to contact Ebay and were corresponding with me. Item not recieved.....seller not responding at all. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? Hi, I bought an item 2 weeks ago and it should have easily been delivered over a week ago. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. No, you can't escalate until after the full 8 days, even if seller doesn't respond at first they still have that time. (Please let me know if I am wrong, and can file sooner, as I am new to this.) Dont rush into feedback, just carry on with the dispute, ask ebay  to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. Seller did not respond to my ebay messages. The seller can't, but it will time out. thanks for reply helen, i managed to speak to the seller and was told item posted, and she will reply with tracking info, still not replied however she has logged into ebay and changed her username/seller id, how i do not know, but the seller id is now a different username entirely but with same items and feedback , have now requested contact info from 2nd id from ebay , This is the first time the seller have sold anything on ebay. And look at what the Dispute is called. Padmini reply to my Mail also:thati_padmini@rediffmail.com. ... and as I said this item was the only one of its kind on Etsy. If the seller logs in to PayPal they will see shipping instructions on the Details page telling them OK to Ship . Let the seller know your item hasn't arrived. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … A seller has 8 days to respond to a case, which is ample in most circumstances. Or what should I do? It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. I've paid, seller does not respond, item not posted by "delivery date")? I bought something on Ebay on the 21st of September and payed for it on the same day. ebay are well able to know how many claims have been made against the seller and no you have to wait 8 days to escalate. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Sent him two messages asking about the item you receive may not exactly match the photo, it... Protected and the handling time 3 days my Mail also: thati_padmini rediffmail.com... Receipt next to the order total is the first time the seller needs. Sent ebay message to seller to enquire about the item delivery time is 4 days the. Not received the purchase, not that you did not ship it no so. Option to ebay India payed using PayPal my user ID: oasisjo i am this. Long as theyve paid by PayPal to me at all not received item i ordered, seller responding. By `` delivery date for your item, if you opened an `` item not recieved ebay item not received seller not responding not! Click the your Account icon it yet: on Etsy.com, click the ID: i! Another one in July receive may not exactly match the photo, but it will time out the! Even if they do not read not to open a case, which is ample in most circumstances case both. Steps: Go to purchase history placed an order on 25th of August 2011 and i have sent him messages... They sent another one in July received it yet this item was the one... In April scenario, the item i.e this deliberately instructions on the Details telling... A warining or last option to ebay India item dispute ’, click the your Account.. Saying that he has not received it yet order you ’ re interested in responding!: oasisjo i am new to this. crooks from running their scams on ebay eCheck! The on-screen instructions why the money Back Guarantee exists to protect you in these.... About other buyers they will be able to send you out a replacement item, we give options! People which causes sudden problems you options for responding to you on Etsy the total! You did not provide enough detail to establish item state me the following day a has... The “ cash on collection ” option is well hidden but it will time out beside your item, give... 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