No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. Yup. Unfortunately you will need to refund no matter what condition she returns them in. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … I get it back. Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. Be prepared for the possibility of negative feedback tho! So I just won an auction on eBay and it says no returns accepted. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. This is page 1 of 1 (This thread has 11 messages.). Eventually found a way to chat with Ebay (not easy!) To improve your help experience, please sign in to your account. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. Do not request PMs. There is zero tolerance for posting or requesting personal information on reddit. You … But anyway.Also, if I do refund, do I just refund the cost of the item and not the original P&P? She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. Most people say to call ebay. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) It is a 'returns not accepted' item. Nearly everything we list is No Returns Accepted. I questioned this with the eBay rep, because there's no way eBay would get the transaction data for this...to either credit me for FVF or for me to be protected from dispute from non-refund. I listed 4 pictures and stated the truth about my item. use the following search parameters to narrow your results: Block out all personal information. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. If she's opened an official non fault return request than just decline it. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. If you don’t comply, the buyer gets a full refund (from the seller’s Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. You have 3 business days respond to the request and resolve the buyer's issue. Misuse of returns or eBay Money Back Guarantee. eBay told him to return the part to me. Move on and learn for next time. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. If a buyer wants to return an item, all they have to do is ask and if the seller doesn’t agree, eBay forces them to do so. If eBay wants to force returns to be accepted, then eBay should take the risk. he put a return claim with ebay, saying the phone is defective and can only be used for parts. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. This was the 1st item I sold on ebay. Buyer is honest. In the eBay resolution centre. Do I need to print a customs form? My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). In my experience this only leads to a defect on your account and ebay telling you to refund. These will be removed. Reason: changed mind. No private messages. Reason: changed mind. Users doing so will be banned. Do not post a new topic about scams. I have received the … eBay does not require sellers to accept returns; it only requires sellers to have a return policy. Be respectful to other users at all times and behave in a civil manner. Got stung with that a week or two ago. Creating an eBay returns policy . Buyer is honest. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. You have 3 business days to respond to the request and resolve the buyer's issue. DOXXING. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. Certainly don't pay for the return. Both the buyer's delivery address and the seller's return address are in Australia. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Sometimes legitimate posts get caught in the SPAM filter. Ebay sided with the buyer of course. A. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. To comment on this thread you need to create a Mumsnet account. Thanks for any help you can offer! You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. I approve the return. and join one of thousands of communities. Don't see your post? Keep you reply polite as ebay / paypal will read it. That return policy can be "no returns accepted" (except for errors in the listing … No option to refund the transaction via PayPal. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). They need to rethink this or thy'll find that they loose business. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. Nearly everything we list is No Returns Accepted. Yes a faulty item can be returned but that is not what ‘no returns’ is covering. If your question can be answered by an internet search it will be removed. Buyer wants to return a new pair of shoes he just bought. That's not a valid reason for returning. [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. eBay phone support told me to refund via PayPal. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Is it possible to order something from ebay without it going to my house? Shipping internationally using eBay International Shipping. You will see this in the ‘ Return policy ’ drop-down menu. You can say you don't accept returns, but eBay does, and you're selling on eBay. If you approve request and the buyer has already paid for the item, you have two business days to refund them. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. eBay today reminded sellers that not … Ok I'd better check with Ebay what they would agree to. © 2021 reddit inc. All rights reserved. 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