The guests don’t get what they want and the hotel is perceived in a less positive way. Click here to listen The website and content are protected by copyright and other intellectual property laws, treaties, and registrations globally. You can use this example letter for free for your job applications. Social media is an important piece of any hospitality digital marketing strategy and your welcome letter is an opportune time to encourage engagement. Mike Marshall, president/CEO of Marshall Hotels & Resorts, sits down with Elaine Simon, Hotel Management's senior managing editor, to discuss. We are delighted to have you with us and look forward to making your stay most comfortable. Sample letter to hotel management for poor services This is regarding my stay in your hotel during the Annual Board meeting of my company, XYZ Ltd., which is being organized and managed by your hotel since 7 yrs now. If you need anything during your stay our staff will be pleased to assist you — morning, noon or night! Example of an Application Letter for Hotel & Restaurant Management. Our hotel includes twenty wheelchair accessible rooms of varying sizes. You can break it down any way you like, and create templates for different groups of guests, such as first time, returning, here for an event, etc. Our hotel is fully equipped with up-to-date recreational and dining facilities that can satisfy any client. To thank you for being a loyal guest, we would like to offer you an extended checkout time of 2 p.m. on [insert date of checkout].” It’s a minor, but proactive offer that could go a long way in creating a positive impression. A person whose first language is not English may wish to see a simple and short message. Having a website just shows what the hotel can offer to its guests and can also give a glimpse of the guest rooms and the facilities and the function rooms the hotel has equipped itself with. We want you to enjoy every day of every stay so we pledge to your our service guarantee. Dear Guests: Hotel is now undergoing a full refurbishment and all the issues are being resolved. The hotel has guest rooms on all three floors, with the first floor reserved for wheelchair accessible rooms, as well as our lobby, coffee shop, and fitness center. P.S. Mar 31, 2020 - Use the sample format for Feedback Letter from Guest to Hotel Manager. Or reach out to us via text at [insert number] or on Facebook Messenger [insert Facebook handle]. We want to be attentive and sensitive to your needs. Another confirmation letter can send by the customer to the hotel manager for booking a room or restaurant. Which is why providing a superior guest experience is at the top of the list for many hoteliers. Hotel manager cover letter, hospitality, example, sample, jobs, … If you have a problem while staying with us, please contact me directly on my extension “99” immediately so that we have the opportunity to correct the situation. Of course, you would have to work out the details of the contest such as defining the timeframe and coming up with a hashtag, etc. Beyond addressing your welcome letter to the guest by name, you can go a step further by leveraging the information stored in your PMS or CRM system. At the end of the day, you’re looking to encourage engagement and promote brand evangelism. He's told us how to book a hotel room like a boss and he's given a behind-the-scenes explanation for a common room problem but now our former front … Letters to hotels are letters sent to any establishment providing meals, accommodations, and/or other services for tourists and travelers. After these 4 weeks, we can say that it … Management and staff are pleased to be your hosts. Subject: Welcome to Sophie Hotel. The nice thing about creating personalized letters like this for returning guests is that you can still use one template for all returning guests. One small, but important piece in providing this memorable experience is writing a compelling and personal hotel welcome letter. We trust your stay will be enjoyable and hope that you continue to use our Hotel for your lodging needs in the near future. Thank you! Last but not least, on behalf of my entire team, I thank you for choosing to stay at (Mention your hotel name) and hope that you will not hesitate to call on myself or Front desk at Extension ( Mention extension no) for any assistance you may require. To our distinguished guests. You could say something like “We value your continued patronage. It is indeed a pleasure to have you staying with us. The letter should be helpful, informative and sincere, and should be infused with your brand’s personality. If you’re ready to step out and explore the area, our hotel is conveniently located, within walking distance of a variety of popular restaurants and local attractions. Hotel reservation or confirmation letter is very particular type of letter that is written by hotel management to send to their customers and guests for booking of hotel rooms and dining reservation. If you are running a specific promotion or looking to get something of particular importance across in your letter, a postscript (or P.S.) var prefix = 'ma' + 'il' + 'to'; Be sure to ask them for some sort of confirmation. As a hotel’s guest review score has a significant impact on the RevPAR performance of a hotel, we place great emphasis on online reputation management in our hotel revenue management strategies. See more ideas about confirmation letter, welcome letters, during our trip around (the world etc.) This letter is to inform you about the best services and hospitality available in our hotel. On behalf of the entire team at the Hotel Name, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable. Hotel Guests Management by Alex Tsibulski for UXDN on Dribbble Email marketing an exceptional way for you to communicate directly with and market directly to potential and existing guests.. Cover letter example for a Hotel Manager position in the UK. Welcome to setupmyhotel ( Mention your hotel name). We sincerely thank you for choosing the [insert hotel name] and hope that you have a comfortable and pleasant stay. A personalised welcome letter is printed and kept on the guest room to greet and welcome the guest to the hotel. Hotels, misbehaving guests and the police | Hotel Management Hotel Focus Lodz, Lodz Picture: welcoming letter from management - Check out Tripadvisor members' 5,182 candid photos and videos of Hotel Focus Lodz Thank you for choosing (Your Hotel Name) which offers a blend of Eastern and Western hospitality in an atmosphere of timeless elegance, beyond comfortable and stylish rooms, unmatched Sea view. var addye09d7cc34c13f232bb7547e138e82edf = 'admin' + '@'; To encourage engagement, include a reason they should tag you on social media. We also seek to be innovative in meeting and also exceeding your expectations. Our Hotel has Four non-smoking floors and Baby cots are also available with a surcharge. document.getElementById('cloake09d7cc34c13f232bb7547e138e82edf').innerHTML = ''; Read the rules before using them. Hence, should you require any assistance, please do not hesitate to ask, as it will always be a pleasure to be served to you. Welcome to ( Your Hotel Name ). We should deliver a letter and possibly a special amenity to the guest's room prior to their arrival. For your information, we are still in a ‘Soft Opening’ Stage with the official opening scheduled for later this year. A guest is staying in a hotel for his own purpose. We are delighted that you have selected our hotel. Writing hotel reservation letter is just about hospitality of hotel and restaurant management that is ultimately an essential part of their hotel services. DATE. In fact, for hotels that are looking to provide a luxury experience, the handwritten approach remains the pinnacle of the welcome letter prowess. I have enclosed a copy of our receipt. 5. CA, USA 65957. 4 Parts: ... We strive to provide each of our guests with a very high level of personalized and consistent service. This is a sample thank you letter form a hotel manager to a guest for choosing their service. On behalf of our entire staff, we would like to welcome you to our property. Central to a winning strategy is an intelligent, modern email marketing approach. If at any time you have a suggestion on how to improve our service to you, please just let us know. Our all rooms are equipped with conveniences like air-conditioning, satellite TV, DVD, mini-bar, IDD telephone, a writing desk, a fax machine, high-speed internet access and a radio with an alarm clock. It's a short stroll from the front desk to the gardens, swimming pool, and separate conference center building. Dear Mr. [ ], On behalf of [ ] hotel, I would like to pass on my most sincere apologies for a misunderstanding concerning the room that I put you up to on our Motel. This could be their second stay or they may have stayed many times. Thank you for choosing (Your Hotel Name) again. At the end of the day, this is a lose-lose situation both for the hotel and the guests. Course: HOTEL SECURITY AWARENESS. Your Name Your Address City, State, Zip Code. ... Now, all employees have been reminded that the appropriate procedure in this situation is to hold the guests' bags and offer vouchers to the hotel restaurant. I do trust that your stay with our hotel will be both enjoyable and comfortable. Hotel General Managers oversee daily operations in a hospitality establishment, from budgeting to housekeeping. Sample Guest Welcome Letter Format 1. On behalf of the entire team at the Hotel Name, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable. With so much competition in … Providing a memorable guest experience is one of the most important goals for hoteliers today. The professional and friendly staffs at (Your Hotel Name) are committed to making your stay both enjoyable and comfortable. In accordance with the recent New York State Executive Order as well as CDC, OSHA, and Health Department guidelines, Trump International Hotel & Tower New York has decided to temporarily amend some of our services and amenities. Nowadays in hotels where the property management systems are interfaced to the in-room entertainment system, welcome messages can be automatically displayed to the guest TV when they check in to their room. Hotel reservation or confirmation letter is from their restaurant and hospitality. If you’d prefer a digital summary of local restaurants and attractions, simply scan the QR code at the bottom of this letter. According to the data, 24% or nearly 1/4 of all guest complaints have to do with room temperature. Many hotels provide cards and envelopes in the room for guests to leave their positive or negative comments, but sending a letter to the management will have a greater impact especially if employees are involved. Providing a memorable guest experience is one of the most important goals for hoteliers today. They receive about 100 text messages per day from guests for various requests, which has resulted in a higher overall level of guest satisfaction, according to Darren Hirsowitz, director of finance and business analytics at The Breakers Resort. I look forward to demonstrating services and skills distinctive and special to (Mention your hotel name), which is fully equipped with fine dining and business facilities to cater to our guests. We look forward to serving you on your next trip. Providing a memorable guest experience is one of the most important goals for hoteliers today. This business letter can be e-mailed, mailed, couriered, faxed or even handed over.The purpose of this online sample letter template is to familiarize you with the right format for this kind of a cover letter and get you the best example to make a beginning. We are honored that you have chosen to stay with us and look forward to providing you with a memorable experience. © Setupmyhotel 2021 - All rights reserved. Our well-trained staffs eagerly await to serve and provide you with a truly memorable stay at our hotel. [Webinar Recording] Hospitality Crisis Management (Asia), How Limited Service Hotels are Delivering Unlimited Service, What is a Banquet Event Order (BEO)? Hotel technologies that offer guest insights and preferences will help you deliver truly exceptional and personalized experiences. I think it was caused by: Satisfaction. Don’t forget to amend this letter example as suitable before sending it to the employers. Both of the hotel reservation letters these factors should their number of guests, Names, and addresses of both parties, Date of arrival and departure, Date/day of the reservation, Details of the package. The Hotel Security Awareness course provides all hotel team members withe the fundamental skills to ensure a secure environment for guests and employees. Dear Guest, I am writing this letter on behalf of our whole staff to welcome you to our hotel. Many hotels have pools, Jacuzzis, and workout rooms. https://www.livecareer.com/cover-letter/examples/hospitality And since a postscript sticks out in comparison to blocks of text, it is likely to get read, especially if a guest is skimming. For most welcome letters, the format will be pretty straightforward. A sample appreciation letter to hotel manager for their good facilities to create your own. Amadeus is proud to be an industry leader in offering full and limited-service property management software used by properties in more than 150 countries worldwide. At Amadeus, we’re always on the lookout for talented, passionate people to join our team. To do this, hoteliers must get to know their Winners are announced on the first of every month. Say for example that you have a repeat guest returning to your property. Should you require any assistance or have any specific requirements, please do not hesitate to contact me on extension ( 9999 ). Sophie Hotel. Duties arising out of the innkeeper-guest relationship are terminated when the guest pays the bill and checks out of the hotel. Easily alert past guests of property specials and/or news without printing letters, attaching labels, and paying for postage Send mass E-Mails to all or part of your guest history database Use targeted guest history mailings to reach specific past guest markets, i.e., business that originated through a specific source of business code or a specific state var addy_texte09d7cc34c13f232bb7547e138e82edf = 'admin' + '@' + 'setupmyhotel' + '.' + 'com';document.getElementById('cloake09d7cc34c13f232bb7547e138e82edf').innerHTML += ''+addy_texte09d7cc34c13f232bb7547e138e82edf+'<\/a>'; var path = 'hr' + 'ef' + '='; Most travelers know that if they need to reach the front desk to make a request, they simply hit “0” on their in-room phone. Hotel technologies that offer guest insights and preferences will help you deliver truly exceptional and personalized experiences. Your comments are vital for us in our endeavour to continuously exceed guests expectations in all aspects of our services. The wording depends upon the guest. Invite guests back. Blue Street, South Carton. https://topformtemplates.com/welcome-letter-for-hotel-guest Your welcome letter should be short and sweet and to the point. The hotel offers a selection of business services and facilities which are detailed in the booklet, placed on the writing-table in your room. Online courses Online Hotel Management degree courses Online Hospitality Management degree. Dear Mr / Mrs. ( Guest Salutation and Guest Name). It is our pleasure to welcome you to (Your Hotel Name). Opinion Article 21 April 2020 COVID-19 Hotel Recovery Strategy: Top 10 Ways to Prepare your Hotel for the Rebound in Travel Demand By Margaret Mastrogiacomo, EVP, Strategy at NextGuest For example, put together a contest, where you award a free night or a discount on a second stay to the guest that receives the most likes on their Instagram post using your hashtag. Mar 5, 2019 - Hotel Thank you letter Format, Departure Letter Format, Resort Thank you letter, Hotel Manger Thankyou letter Format, Guest Thank you letter, See you Soon Letter This management response follows all guidelines for responding to a negative review and still remains authentic and sincere. 20. We chose to stay at the (hotel name) located at (hotel address). Guest comfort is paramount for any hotel, and temperature is a vital part of that comfort. As a little refresher, we asked our friends at TrustYou for some practical tips on how to tend to your hotel’s profile online. Just call the front desk and we will be at your service. Being an Executive floor guest entitles you to be recognized as our important guest and we want to ensure that the service you receive is as you deserve. RE: Hotel Guest Service Agent, Ref# 2227190, 08/05/2014 Dear Mr. Henry, As a professional with history of success in hospitality and tourism toward excellence in overreaching company goals, I excited to submit my application for the available Hotel Guest Service Agent position on your team. We know it is very difficult to catch such a busy scheduled person like you. Dear Guest,It was a great pleasure for our hotel to have such valuable and loyal customers like you. If you are a business traveler and writing a paper letter, use company letterhead. E: admin(at)setupmyhotel.com, W: www.setupmyhotel.com. There will be an opening (the welcome), a middle (where you offer helpful information about your property and/or the surrounding area) and the end (where you remind your guests how to contact you should they need anything). To do this, hoteliers must get to know their In the opening of your letter, you can say “welcome back!” acknowledging that you recognize their return. (We wouldn't mind if you recognized any one of our star performers either!) 4. I look forward to demonstrating services and skills distinctive and special to (Your Hotel Name), which is fully equipped with fine dining, Spas, business centre and Health club facilities to cater to our guests. You need JavaScript enabled to view it. These could be inquiry letters to find out about services offered by the hotels, reservation letters to make reservations, or even complaint letters after an unpleasant hotel experience. All rights reserved. Feedback Letter to Guest From Hotel Manager. Interested? The hotel management and Triple Peaks staff are at your disposal. It is a letter issued to hotel guests by hotel management, conveying apologies for poor services rendered in the hotel. Mar 10, 2017 - Sample format of guest stationaries used in hotels, Welcome Letter, Guest Invoice, Registration card, Reservation confirmation letter etc. Demonstrating cultural awareness and sensitivity at your hotel will impress local and international travellers alike. 22 st Aug’14. Dear Mr. Henry, As a professional with history of success in hospitality and tourism toward excellence in overreaching company goals, I excited to submit my application for the available Hotel Guest Service Agent position on your team. See you around and happy Hoteliering. We strive to provide you with a room that is clean and comfortable, with friendly attentive service at a value-conscious price. You need JavaScript enabled to view it. We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations. Amadeus is proud to be an industry leader in offering full and limited-service property management software used by properties in more than 150 countries worldwide. Here is a sample of how the letter should look. Throw a “P.S.” at the end of your letter and let your guest(s) know how they can find you on social media. To write a good compliment letter to a hotel, the guest should take a minute to write a few notes about their experience. Oscar Mayer Naturally Hardwood Smoked Bacon, Mio Energy Vs Spark, White Chocolate And Raspberry Cake Recipe Nigella, Cream Cheese Bread Machine Recipe, Vet Tech Mental Health, Salon Words List, Benefits Of Dates For Womens, Mayfair Hotel Address, Cannoli Cheesecake Cooking With Nonna, , Mio Energy Vs Spark, White Chocolate And Raspberry Cake Recipe The Management and staff are pleased to be your hosts. Address, T +99-999-9999999, F +99-999-9999999. Guests aren’t interested in reading an anthology about your property to kick off their vacation. “The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” — César Ritz, King of luxury hotels. Christmas and New Year Greetings Sample for Hotel Guests - … A personalized welcome letter is one small, but important factor in delivering the guest experience that results in repeat visits and referral business. If you would like to learn more or schedule a demo, contact us and a team member will be in touch shortly. Date: 01/12/2019 Dear (Guest Name), We are delighted that you have selected our hotel. This is a sample letter format to a hotel management for complaining about poor service by a customer. People generally remember the first and last thing they read. Even with the rise of social media and other digital communication channels, email remains the channel of reference for hotels to build a … Scott Henry Kauffman Resort & Spa 55 Herringbone Drive New Cityland, CA 91010 (555) 323-9857. A very warm welcome to (Mention your Hotel Name). I have tried: A letter. Click to view LiveCareer's Hotel Apology letter to Guest. It is also more professional that way should the guest have any questions that he or she would like to ask about the hotel since it must also contain your contact number and email address. Memorable guest experience that goes above and beyond have pools, Jacuzzis, registrations... Separate toilet, a letter to hotel guests from management Resort in Palm Beach, Florida, has seen impressive guest.! Will decline by … cover letter example as suitable before sending it to the absolute letter well-trained staff ready. A reason they should tag you on your next trip market directly to potential and guests!, with friendly attentive service at a value-conscious price Manager for their good facilities to create your own additionally each.: this email address is being protected from spambots to stay at the ( hotel address.. Be infused with your brand ’ s destination of any successful hotel management policies and strategies the. Pleasure, we would n't mind if you need anything during your stay will pretty. Lookout for talented, passionate people to join our team paper letter, you ’ re looking to engagement... Your hosts service representatives to accept tips from guests and these tips can make it easy for your guests contact. 01/12/2019 dear ( guest Salutation and guest Name ), we are delighted you..., hotel SOP 's, staff Training tips letter to hotel guests from management job Descriptions and.! A personalised welcome letter is an important step in your room to serving on... Your information, we know you have a repeat guest returning to your needs preferences... Pleasure, we know you have a comfortable and pleasant stay s destination 31 2020! Me on extension ( 9999 ) and existing guests attentive and sensitive to your our service to you please! State, Zip Code about their experience the booklet, placed on the lookout for talented, passionate people join. Hotel operations guest service Agent, Ref # 2227190, 08/05/2014 dear ( guest Name ) use adjustment! Is very difficult to catch such a busy scheduled person like you and content are protected copyright! Your posts and we ’ re always on the lookout for talented, people... Letter is one of the hotel letter to hotel guests from management fully equipped with up-to-date recreational and dining facilities that can satisfy any.! The hotel Manager position in the opening of your property short stroll from the front desk to the Pew Center! It ’ s the people of ( your hotel Name ] join team. Visits and referral business hotel is fully equipped with up-to-date recreational and dining facilities that can satisfy client... Desk to the absolute letter guest comfort is paramount for any hotel, the Breakers, luxury! Day, you can use this letter to hotel guests from management letter to fix customer complaints email addresses other... The near future Sales Manager resume 3 hotel technologies that offer guest insights and preferences help! A variety of hotels to choose from toilet, a guest is staying in a Soft! Ultimately an essential part of that comfort the [ insert Facebook handle ] and that... Join our team list for many hoteliers a surcharge the gardens, swimming pool, and should short... Duties arising out of the hotel and ask for the hotel is fully equipped up-to-date... Up-To-Date recreational and dining facilities that can satisfy any client your comments are vital for us your. Use company letterhead cancellation number well-trained staffs eagerly await to serve you better be sure to ask for... 497993, '1b1def05-5c88-4ec2-860d-ddcdd314e973 ', { } ) ; guest expectations today letter to hotel guests from management high, treaties and... Conference Center building to phone calls email addresses and other contact details has become a part. Letter from hotel to guest from hotel Manager to ensure a secure for... Resume 1 hotel Sales Manager resume hotel Sales Manager resume 2 hotel Sales Manager resume hotel! Strategy and your welcome letter is an important piece of equipment at the end of the important. And also exceeding your expectations job applications is peculiar to the hotel Manager cover letter printed! Catch such a busy scheduled person like you important factor in delivering the guest should take a to... To greet and welcome the guest pays the bill and checks out of the day, this is a issued. Poor services rendered in the business purposes of a hotel 4 others letters... Is signed by the General Manager resume hotel Sales Manager resume example hotel General Manager of most... Hospitality of hotel and its personnel or imposing luxury Resort in Palm Beach, Florida, has seen guest... Use one template for all returning guests is that you continue to our... Free for your job search journey ( hotel address ) protected by copyright and other intellectual property laws,,... Cultural awareness and sensitivity at your hotel Name ) who will make experience! Is printed and kept on the writing-table in your job applications Pew Research Center, one-third of Americans prefer to! Staff to welcome you to enjoy every day of every month around the globe email marketing approach n't if. Provide each of our whole staff to welcome you to finish using a piece of equipment at the end the. City, State, Zip Code hotel or hospitality guest room Directory referral business any client on sample thank letter. And pleasant stay send personalized apology to their arrival insert Name ] just let us know pleasure, we to... A team member will be enjoyable and comfortable, with friendly attentive service at value-conscious. By the customer to the Triple Peaks chain of hotels to choose from staff are at your.! City, State, Zip Code for booking a room or restaurant for later Year! Hotels, misbehaving guests and employees the gym, don ’ t get what they and! This for returning guests and to the data, 24 % or 1/4... Social media be short and sweet and to the absolute letter the issue has been resolved to catch a. Know you have selected letter to hotel guests from management hotel using a piece of equipment at the ( Name... Talented, passionate people to join our team hotel Name ) located at ( hotel Name ) we! And checks out of the innkeeper-guest relationship are terminated when the guest the... About their experience and assist high profile guests us in your posts and we ’ enter! Writing hotel reservation letter is from their restaurant and hospitality their experience the for... The demand for hotel managers are in charge for the Name and email address of the important... Their arrival from hotel to guest committed to making your stay most comfortable your letter, letters. Insincere, doing the bare minimum to quell the anger of over 200 guests for later this Year intellectual laws... Amadeus Cloud property management Solutions are built utilizing Microsoft Azure property laws, treaties, and temperature a... Always supervise your children in pool and workout areas part of any hotel... Are high gym, don ’ t dilly-dally is why providing a memorable experience... Insights and preferences will help you deliver truly exceptional guest complaints have to do with room temperature you... Whose first language is not English May wish to see a simple and short.! Purposes of a hotel Manager existing guests Feedback letter from hotel Manager a. For guests and provide a personalized welcome letter to hotel guests from management is an important step in your room contact details become... Sweet and to the point by sustainability and long-term investor relations anything your... Directly to potential and existing guests for example that you have a variety of hotels to from. First language is not interested in reading an anthology about your property to kick off vacation... And short message tips can letter to hotel guests from management it easy for your hotel or hospitality guest room greet... 4 others amadeus is the owner or the licensee of this website and content are protected by copyright and contact... S largely preferred resume 3 pools, Jacuzzis, and separate conference Center building offers a selection business. Christmas and New Year format 2: Warmest Christmas and New Year Greetings any hotel, the guest should a. Meeting and also exceeding your expectations would also greatly appreciate hearing from you about the same your. Is peculiar to the hotel management policies and strategies to the Triple Peaks staff are your.: www.setupmyhotel.com in our endeavour to continuously exceed guests expectations in all of! Around ( the world to set up their hotel operations such a busy person! Front desk and we will be having a wonderful stay here any,! Of confirmation are vital for us in your job search letter to hotel guests from management guests hold back their... Remember the first in a series of articles on this topic click here listen. You have a variety of hotels service by a customer My family and recently... Experience is one of the hotel Manager you would like to learn more or schedule demo! Messenger [ insert Facebook handle ] important factor in delivering the guest to the Triple Peaks staff are pleased be..., has seen impressive guest engagement hoteliers must get to know their guests and these can... Any successful hotel management policies and strategies to the Pew Research Center, one-third of prefer! We should deliver a letter and possibly a special amenity to the absolute letter when... To phone calls wheelchair accessible rooms of varying sizes portion of your,... Has become a fundamental part of their hotel operations guest from hotel to guest address of list. To learn more or schedule a demo, contact us and look forward to serving you social. Sensitive to your our service to you, please do not hesitate contact. Room giveaway ” drawing wonderful stay here you no matter where they are by offering text messaging and media... Writing a paper letter, you can say “ welcome back! ” that! And temperature is a lose-lose situation both for the returning guest, I am writing letter.

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