Aqua doesn’t seem to lend out many loans and currently only lends to its credit card customers. I’m a little bit nervous as I know many people who have gotten into credit card debt. I wish I’d never opened an account. Ill be logging a complaint and further to that of the arrears are not wiped and compensation is provided along with a correction in credit score then I will be going to the FOS. My credit limit was £900. They've had 8 weeks to resolve my complaint and make reasonable adjustments, and to rectify their offences. There is no other customer service contact option, which potential customers might want to consider. Easy to use. Manage your account anywhere, anytime, with our secure mobile app. If you have a Bad Credit History in the Uk the Aqua Reward Credit Card is worth looking at and here we do a full review. I tried to resolve this amicably but I now intend to pursue action for compensation for the above criminal offences and the inconsolable emotional distress, and the impact on my disabilities (with further medical evidence, showing that they have indeed made my health worse, so much so, I couldn't engage with my medical professionals due to being too unwell).For another example: I live with a very serious variety of disabilities and am at life risk, all of this stress could have cost me my life, we're it not for the citizens advice alerting me to take action legally, and helping me to find some calm/my feet. Helpful tools Stay in control with our handy app, text alerts, useful guides and more. When they say they judge you purely on how you manage your account it’s a lie! Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. Quick easy process, app very good to keep track, Very good service,in all aspects clear and easy managing your account, helpful reminder texts and helpful customer service. Well I felt that they could have given me better answer than just call. I thank you for your response but I do keep up with my other commitments thank you so much. The negative flaw is the communication with the support is difficult, for example I asked for the change of the debit day so that the amount was debited as quickly as possible and instead I found that the account statement was postponed by a month. Easy to sign up and use, good billing and payment process with a decent supportive website. They took what money I had in my account to effectively pay off some of my limit. They do what all credit cards do and take a number of factors into account, so even if you start two years ago and never made a slip with them if you start with let’s say £150 and have a issue with the credit ref. Aqua has come joint-bottom in our latest credit card satisfaction survey, with customers giving the brand a score of 63%. There are even customer loyalty payments. By making my own demands and hopefully a lesson you should learn from.To conclude: I can assure you Aqua, that this matter goes above the Financial Ombudsman and having been in contact with a solicitor (under the advice of the citizens advice) is one for the COURT, but please, do continue this farce if you so wish as it will furthermore be held against you. A relative offered me some money to buy some clothes as a present. Aqua has not been taking payments from a legitimate direct debit from my partner's bank then has the cheek to make him pay £300 in arrears. My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Aquacreditcard Reviews 22 • Poor . In conclusion, this company acts unlawfully and I'll be sure to let the media know my story once I've got my resolution. It shows the page has been blocked. I can’t wait until my card is paid off and I don’t have to deal with them anymore. It is giving me an opportunity to rebuild my credit after a shocking few years. I have been unable to access my account for months both online and with the app. In fact, it's the only "credit-builder" card that pays cashback (0.5%) on purchases, making this a great card for everyday use. There hasn't been any remote presence of good manners notwithstanding professionalism. A really good professional approach, products suit me, very informative about all their products, Really easy to set up and apply. Your aqua online account lets you manage everything to do with your aqua card in one convenient place – from paying your balance to changing personal details. I am really sorry to say that I am their long time customer but first time problem arise with a company transaction and I contacted them on 24th December 2020 but still they are playing with me like a child play with football. very very disappoint from their online dispute handling service. They also didn’t notify me of the limit reduction until they’d taken my money and I was given no option to speak with them first. I am not able to call Customer Services as I am overseas. The funy part is aqua card increased my balance by one penny"* , Easy app and very fair regarding repayments. aquacreditcard.co.uk Visit this website aquacreditcard.co.uk. It's so good to hear that your Aqua card works for you! And now that Aqua is compatible with Apple Pay I just knew I had to leave a review! aqua’s Reward card has an initial credit limit between £250 and £1,200, and offers 0.5% of spending as cashback, up to a total of £100, which is paid out annually. It's not rocket science who is at fault here. App works fine, interaction with customer service is very good. They need investigating! Within the next 30 days, I'll be beginning action against this company for disability discrimination (failure to make reasonable adjustments, harassment and victimisation), all of which are a criminal offence and can be proven in black and white (which much paper evidence, they've ignored, shows). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct … One of NewDay’s core Manifesto values is to be a welcoming business, and in doing so, responsibly say ‘yes’ to more customers. Can do everything online.Great customer service. Read honest and unbiased product reviews from our users. 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