If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Find answers to your buying, selling, and account questions, or contact us for more help. To start the resolution process, please tell us what your problem is: I bought an item. If you have a problem with an item you bought on eBay, you can use the Resolution Center to report it to the seller and resolve your issue. The first step is to contact the member through the Resolution Centre and try to resolve the problem. Select the order you're having a problem with. Is there a phone number for resolution center Is there a phone number for resolution center May 3, 2015 8:24:53 AM. Resolution Center; Resolution Center: Resolve a problem. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. eBay customer-support questions can also be asked through the @AskeBay Twitter or through the eBay Community discussion forum. The Resolution Center is not currently available on the PayPal mobile app. If you have an issue with an item you bought, take a look at our article on. Steven John/Business Insider. If you didn't receive your item, or if it doesn't match the description in the original listing, you can let the seller know by opening a request in the Resolution Center. Abbey White/Business Insider. If you don't see your issue, contacting eBay customer support over the phone is as easy as dialing 1-866-961-9253. eBay even offers a callback feature that lets you decide when you want them to call you. Customer support at eBay can help you with just about any issue, whether it's an order that never arrived or a product that showed up damaged or defective. You can also reach eBay customer support through live chat or email on their main Help site, although these features are not always available. How to contact Ebay Resolution Center after case is closed. ... How eBay Money Back Guarantee works. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Through this discussion forum, you can start a thread about your problem and members of the eBay community will answer or provide feedback. However, it's 5 weeks now. Back at the Help portal, choose which topic your issue falls under and then select the email eBay directly option. By clicking ‘Sign up’, you agree to receive marketing emails from Business Insider as well as other partner offers and accept our, Visit Business Insider's homepage for more stories, under the "Help & Contact" section of the site, Samsung Galaxy S10 (From $859.99 at Walmart), Apple Macbook Pro (From $1,299.00 at Apple), Lenovo IdeaPad 130 (From $469.99 at Walmart), Apple Macbook Pro 13-Inch Display with Touch Bar, How to get a refund on eBay using the company's Money Back Guarantee, How to return an item on eBay if it's defective or damaged, and meets the site's requirements, 'How long does a buyer have to pay on eBay? Tell us about your issue so we can help you more quickly. Here's how: Go to the Resolution Centre - opens in new window or tab. How to open a request in the Resolution Center. What to do when a buyer doesn't pay. A leading-edge research firm focused on digital transformation. Your morning cheat sheet to get you caught up on what you need to know in tech. Feb 26, 2013 8:54:12 AM I've tried to find an email address for customer support but haven't been successful. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. It is still possible to contact eBay and talk to a customer representative. 7. Account active You can also use the Resolution Center to open an unpaid item case if a buyer hasn’t paid. According to some accounts, the wait time for this number is typically three minutes. Phones are not everyone's preferred method for addressing customer-service issues, though, so here are a few others. eBay Customer Service 560460359716 3a6d5af1-971e-40d8-9bc2-a198f5789fbc:176cbc5bd9a 19997 Select See details. Many issues can be resolved quickly just by reading through past articles or eBay Community forums — you're probably not the first person to have the issue. The first step is to contact the member through the Resolution Centre and try to resolve the problem. ': A buyer has 2 days in most cases — here's what you need to know, How to track an eBay order if the seller has provided tracking information, or contact the seller for updates, How to link a PayPal account to your eBay account to make buying and selling easier and more secure, The best laptops if you make a living out of buying and selling on eBay. 3. If your eBay payment is complete, but you didn't receive your item, it's not as described or the auction got canceled, you'll need to file a dispute. If you're not satisfied with the seller's response, or if the seller doesn't respond within 3 business days, you can ask us to step in and help within 21 business days of opening the request. Browse and select the issue you're facing. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. Contact information for eBay UK Resolution Centre with its free or geographic phone number. Received a damaged item. About ebay's Global Asset Protection Team. Select the option that fits your situation. The first step is to contact the member through the Resolution Centre and try to resolve the problem. Your buyer has two to four days to send payment. The e-commerce site's customer-service channels can also assist eBay sellers facing issues. To start the resolution process, please tell us what your problem is: I bought an item. To start the resolution process, please tell us what your problem is: ... What is the eBay Money … Subscriber Shop with confidence. Canceling a transaction. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. They 'll accept a return stating that the seller started a case there May be times. 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